Return and Refund Policy

Effective Date: 2024-01-01

Thank you for purchasing our product. If you are not entirely satisfied with your purchase, we are here to help.

1. How to Initiate a Return

If you wish to return a product purchased directly from our website for any reason other than a shipping error, defect, or damage, please contact our Customer Service team:

📧 Email: tccbac@163.com
📞 Toll-Free: +86-15986705009

One of our representatives will provide you with simple instructions for returning your item and obtaining a refund. Please have your order number and purchase information ready when you contact us.

Note: Issues involving shipping errors, defects, or damaged items can often be resolved quickly without requiring a product return.

2. Return Eligibility & Conditions

To be eligible for a return, the following conditions must be met:

Timeframe: You must contact us within 30 days of receiving your product.

Condition: The product must be returned in like-new condition, in its original packaging, with all accessories, cables, mounts, and manuals included.

Restocking Fee: A 5% restocking fee applies to all returned products. This fee covers the cost of inspection, repackaging, and quality testing required to prepare the item for resale.

Non-Returnable Items: We cannot accept returns for products purchased from other retailers (see Section 6 below).

3. Return Shipping Responsibility

You are responsible for all shipping costs associated with returning the item.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items sent via untraceable methods.

The product must be shipped to the following address:

Return Address:
1025 Nevada Street, Chino, CA 91710 

4. Refund Process

Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund.

Approved Refunds: If approved, your refund will be processed and automatically applied to your original method of payment (credit card, PayPal, etc.) within a certain number of days, depending on your card issuer's policies.

Refund Calculation: The refund amount will be calculated as follows:

Original Invoice Amount
— Outbound Shipping Charges (if any)
— Return Shipping Charges (if prepaid by us and deducted)
— 5% Restocking Fee
— Cost of Any Damaged or Missing Parts (if product is not returned in like-new condition)
= Final Refund Amount

Partial Refunds: In certain cases, only partial refunds may be granted (at our sole discretion), such as:

-Product returned with visible signs of use or damage.

-Missing accessories, cables, or original packaging.

-Product returned more than 30 days after delivery confirmation.

5. Damaged, Defective, or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us immediately. We will work with you to resolve the issue—typically by sending a replacement part or replacement unit—without requiring a full product return.

6. Purchases from Other Retailers

This return policy applies only to products purchased directly from our website. If you purchased our product from another retailer (such as Amazon, eBay, Walmart, or any other third-party seller), you must contact that retailer directly for their return and refund policies. We cannot process returns for products bought elsewhere.

7. Important Product-Specific Notes

Legal Use: By purchasing this product, you acknowledge your responsibility to use it in compliance with all applicable local laws and regulations regarding video surveillance and privacy. This return policy does not cover misuse or illegal use of the product.

8. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

📧 Email: tccbac@163.com
📞 Toll-Free: +86-15986705009
🌐 Website: www.tccbac.com